- From Monday to Sunday
Wanderlust Supplies offers worldwide delivery for all orders placed through our online store. We partner with trusted couriers to ensure that your travel gear reaches you safely and promptly, regardless of your location. Delivery times may vary based on your destination, so please allow for additional time during peak seasons or holidays.
Your order will be fulfilled directly to the address you provide at checkout. Once your order is dispatched, you will receive a confirmation email with tracking information. It is your responsibility to ensure that the delivery address is accurate and complete to avoid any delays in receiving your order.
Upon delivery, the courier may hand over your order in person. You must be available to receive the package at the designated address. If you are not available, the courier may leave a notice with instructions on how to retrieve your package or reschedule the delivery.
All communication regarding shipping inquiries will be conducted via email only. If you have any questions or concerns about your order, please reach out to us at [email protected]. We aim to respond to all inquiries within 24-48 hours during business days.
Once your order has been shipped, you will receive an email containing tracking information. You can use this information to monitor the status of your delivery. If you notice any discrepancies or issues with tracking, please contact us as soon as possible for assistance.
If your package does not arrive within the expected timeframe, please check the tracking information first. If the tracking indicates that the package has been delivered but you have not received it, you must contact us immediately. We will work with the courier to investigate the issue and find a resolution.
While this policy focuses on shipping, please note that our returns and exchanges policy is separate. If you need to return or exchange an item, please refer to our returns policy for detailed instructions. Ensure that you follow the outlined procedures to facilitate a smooth return process.
